Privacy Statement Dontsos The company"Dontsos",based in Xanthi on the street Vas. Konstantinou 26 thank you for visiting our website. Dontsos Intellectual Property All intellectual property rights (including copyrights, software rights, database rights, patents, know-how, underlying algorithms, trademarks, logos, trade names and other trade marks, as well as other similar rights such as, but not limited to, listings, requests, updates) relating to our website belong to Dontsos . This also applies to any modifications to our website. Some elements of our website include open source software that may be the property of third parties ("Open Source Software"). The use of Open Source Software is governed by the terms under which it is made available. These terms do not apply to the use of Open Source Software.
1.1 The protection of your privacy when processing your personal data as well as the security of all business data is an important issue, which we take into account in the course of our business activities. The processing of personal data collected during your visit to our website and mobile apps is confidential and exclusively in accordance with applicable law. 1.2 The protection of personal data and the security of information is part of our company's policy.
Personal data is any information that refers to and identifies or may identify a natural person, such as name, place of residence address, telephone number, e-mail address, profession, financial situation.
Specifically, first name, surname, address, telephone, email. including IP addresses only if you have given us your explicit consent (e.g. in the context of a registration, a survey, a competition or for the conclusion of the contract), with the exception of the application of relevant legal dictations, indicatively indicating the need to process personal data in the context of Dontsos's statutory obligation or in the context of the performance of a contract with the personal data subject as the counterparty.
Dontsos,in its capacity as a controller, uses and generally processes your personal data for the purpose of the technical management of the website and mobile apps, for customer management in the sense of monitoring the history of transactions with each customer and its pricing, for product surveys and for any queries you may submit to us only to the extent and for as long as necessary for the fulfillment of of this purpose.
Dontsos has outsourced tasks such as sales and marketing services, contract management, payment settlement, scheduling, data hosting and an open customer service line. These providers act as processors as they process personal data at Dontsos's behest and on behalf of Dontsos. Dontsos has carefully selected these service providers and monitors them regularly, particularly for the careful use and safeguarding of the data stored in them. All service providers are required by Dontsos to maintain confidentiality and comply with the provisions of the law.
6.1 General Cookies are small text files that are stored on your computer. With the help of these files can be detected, if your final device has already contacted our website. Reading cookies allows us to configure our website for you accordingly and make it easier for you to use. 6.2 DontsosCookies. Dontsos uses cookies and active elements (e.g. JavaScript) to be able to monitor visitors' preferences and to ideally customize the design of the website.6.3 Third-party cookies Dontsos's website 6.4 Disable and delete cookies When you visit our websites you are asked in a Cookie-Layer Pop Up whether you will allow cookies, which are on our website, or want to disable them in the settings.If you decide not to allow cookies, then an Opt-Out cookie is set in your browser. The Opt-Out system means that natural or legal persons can state their objection to the processing of their data directly to the controller. This cookie is used solely in matching your objection. Disabling cookies may, however, result in certain features of our website no longer being available. Please note that an Opt-Out cookie for technical purposes can only be used for the browser, from which it is set. When you delete cookies or use another browser or other end device, you must perform the "Opt-Out" objection function again. However, those cookies that were set during your visit to third-party websites by other providers are not covered by the configuring feature. Through your browser, however, you can delete all cookies at any time. Please consult the help functions of your browser. And this can however lead to certain separate functions no longer being available to you.
7.1 To optimize Dontsos's online marketing, we use retargeting technologies. This makes the offer on the internet more interesting for you and adapts to your needs. 7.2 With the use of cookies, in which your interest in our products and services is recorded, as well as through the analysis of your usage behavior, we can serve you with personalized and relevant advertising on the websites of our Retargeting partners, such as Google AdWords. This takes place however anonymously, so that you cannot be identified through retargeting. 7.3 Retargeting tools are only used if you have given us your consent. Therefore, you must have accepted the use of the relevant cookies as described in point 6 above.
8.1 To make our online offer for our users as attractive as possible, we use so-called conversion tracking. 8.2. Our conversion tracking partners, such as Google AdWords, place a cookie on your computer ("conversion cookie") in this analytics service, provided that through an advertisement of the respective partner you end up on our website. These cookies cease to be valid after 30 days. In case you visit some of our pages and the cookie has not yet expired, then we and our conversion tracking partner can recognize that someone has clicked on the ad and so it was forwarded to our page. Cookies cannot be tracked through our website. The information collected with the help of the conversion-cookie, serves to create conversion statistics and identify the total number of users who clicked on the corresponding advertisement and forwarded to a page, highlighted a conversion--tracking tag. However, this takes place anonymously, so that you cannot be identified through conversion tracking. 8.3 The use of conversion tracking is only used if you have given us your consent. Therefore, you must have accepted the use of the relevant cookies as described in point 6 above.
9.1 For websites, Dontsos performs access measurements with network analysis tools such as WebTrends. 9.2 When selecting the analysis tools we make sure that they collect the access data exclusively anonymously, so that no connection with a user can be restored. This in particular is done through the anonymization of the IP address. Cookies are used to measure it to analyze the use of the website. Dontsos in particular can thus improve the quality of the data. The resulting information about the use of the websites is transferred to the google analytics server, which operates at Dontsos.Only authorized persons have access to this anonymous data. 9.3 When you do not wish to use corresponding analysis cookies, then act as in point 6.4. 10 Use of Social Plugins (social networking plugins) 10.1 The TEST uses on its website and in mobile apps (mobile applications) the so-called Social Plugins (social networking add-ons) from social networks, such as Facebook, Twitter and Google+. Here we are talking about activation fields, such as the "Facebook Like Button". 10.2 With the so-called double-click method we protect you from the standard detection and evaluation of your visit to our websites by social network providers. If you visit a page of our website, which includes such plugins (plugins), they are initially disabled. Only when you click on the offered button, the plugins (plugins) are activated. With this activation you acquire the connection to each social network and declare your consent for the transmission of your data. If you press the corresponding key, the corresponding information is transferred directly from your browser to the respective social network and stored there. If you want to end the transfer, then you need to disable the plugin again (plugin). 10.3 When you are connected to a social network, the data collected during your visit may be cross-checked with your own stored membership data. If you do not wish the corresponding social network to match the data gathered during your visit with your own stored member data, you must log out before activating the Social button Plugin (social networking plugin) from each social network. 10.4 For information on the purpose and scope of data collection, the further processing and use of data by the social network as well as your respective rights and the possibilities of regulation for the protection of your privacy, please refer to the data protection suggestions of each social network. 11 Use of registration services 11.1 We offer you the opportunity to connect to our website and to our mobile apps with the so-called Social-Logins, such as Facebook-Connect. 11.2 For the registration you are transferred to the page of each social networking service, where you can connect to your data there. This means that the account you keep on the respective network is linked to our service. Here, in case of your consent, the information of your public profile there, your e-mail address and the identification data of your online friends are transferred through the corresponding social networking service to us. On the contrary, the social networking service used for the registration receives your login status, your browser's information and your IP address, when you give us your consent during the visit of our website. 11.3 When you do not want a data transfer to take place between us and the social networking service, then do not log in through the social registration services, but instead use our own connection services. 12 Advertising 12.1 Consent and withdrawalWhen you give us personal data, we use it to enable us to inform you of our products and services and to seek your opinion on them, provided that you have given us your explicit consent to this for the use of your personal data for advertising and market research purposes. If we use a market research institute for research, then it acts as a processor solely on demand and in accordance with Dontsos'ssuggestions. If you have given us your consent to advertising use and/or market research, but in the future you do not wish to receive any advertising anymore or to be asked about our products and services from Dontsos,then you can withdraw your consent at any time for the future by following the following procedure: Then your data will be deleted accordingly or in case it is still necessary for billing and accounting purposes it will only be used to manage our customer relationship. 12.2 Newsletter On our website and in our applications you may subscribe to the Newsletters. We will send you a Newsletter via e-mail, mobile information services (such as WhatsApp), SMS or push update if you do the following thing beforehand, by clicking on a link to a message, with which you will you expressly confirm to us the activation of the Newsletter download service. If you subsequently decide not to receive Dontsos'sNewsletters, you may terminate your subscription at any time by withdrawing your consent. The withdrawal of consent to receive an e-mail Newsletter is made via the link printed in the Newsletter or by e-mail to the service agents or the management settings of our website. For a mobile Newsletter, the recall by sending the "Stopp" message to the distributor concerned. 13 Mobile applications 13.1 Use of our mobile apps in addition to our online offer, we make available to you the mobile apps, which you can download to your mobile final device. In this case you also have the rights, described here. In addition to the data collected on the websites, we collect in our mobile applications further personal data, which specifically results from the use of a mobile end device. However, this only happens when you have given us your consent to it each time you give your consent.13.2 Collection of your location data Our offer also includes the so-called "Location Based Services", with which we offer you special offers, relating to the location you are in. To be able to offer you these functions of the app, we collect your location data via GPS and your IP address when you have given your consent to do so. You can allow or revoke this function at any time in the settings of each application (App) or your operating system by taking the following actions: ...... 13.3 Collection of the Advertising Identifier/Advertising ID (Advertising ID) For advertising purposes we use in case of consent for iOS the so-called "Advertising Identifier" (IDFA) and for Android the so-called Advertising ID( advertising ID). These are unique, but non-personalized and non-permanent identification numbers for a particular end device, generated through iOS or Android. This data collected is not linked to other information related to the tools. We use our identification numbers to provide you with personalized advertising and to be able to evaluate your use. When in the iOS settings you enable in "Privacy" - "Advertising" the option "No Ad-Tracking" or on Android you enable in "Google Settings" - "Ad" the option "Disable interest-based advertising", we can only take the following measures: Measure your interaction with a banner by measuring the number of views of a banner without clicking on it ("frequency capping"), the click rate, unique user verification as well as security measures, fraud response and error management. You can delete your IDFA (advertising ID) or Advertising ID (Ad-ID) ("Ad-ID Reset") at any time in the device's settings, then a new identification number is created, which is not combined with the previously collected data. We draw your attention to the fact that you may not be able to use all the features of our apps when you limit the use of the listed identification numbers. 13.4 Transfer of data to the App StoreIn the process of installing an app, no data collection takes place on our part and the transmission of data such as user name, e-mail address and separate device code in the App Store is outside our sphere of control. We have no involvement in this data collection 14 Use of external links (link) Dontsos's websites may include links to third party websites - with providers who are not linked to us. When you click on the link, we no longer have any competence – involvement in the collection, processing and use of personal data transmitted to third parties by clicking on the link (such as the IP address or url of the page, which contains the link), because the actions of third parties, of course, are outside our control. For the processing of such personal data by third parties, Dontsos bears no responsibility. 15 Security 15.1 Dontsos's partners and service companies are obliged to maintain confidentiality and comply with the applicable legislation (EU and national) on the protection of personal data, the decisions of the competent Authority and these terms. 15.2 Dontsos takes all necessary technical and organizational measures to ensure the protection of the data we manage against manipulation, loss, destruction or access by unauthorised persons or unauthorized disclosure. Our security measures are constantly being improved, in line with the evolution of technology. 16 Information and correction Users have the right to demand at any time information about the personal data stored about them and to find out whether their personal data are or have been processed. In addition, users have the right to raise any objections, including correction, to the processing of data concerning them. For this purpose, any request they make should be submitted in writing to Dontsos,as detailed in clause 18.
17.1 In addition, you may withdraw your consent to the collection, processing and use of your personal data at any time in the future. 17.2. The deletion of personal data takes place when you withdraw the consent for their retention – storage and processing in general, when the knowledge of the personal data for the fulfillment of the purpose pursued by the processing is no longer necessary or when the processing for other legal reasons is not permissible. 17.3. Data required for billing and accounting purposes or subject to legal retention requirements shall not Affected. Since access is not necessary, this data is also blocked. 18 . Communication For information, corrections, suggestions and complaints regarding the processing of your personal data as well as for the withdrawal of your consent, you can contact by letter or e-mail. mail to the responsible – responsible employee of the company for issues of processing of personal data with the following information: 2541021552 or at the info@Dontsos.gr
For all returns / changes of the products, it is necessary that the products are in the condition you received them,have not been used and are accompanied by their original packaging intact and the retail sales receipt. In products that have been used, altered or their original packaging does not exist, returns/changes will not be accepted. CHANGES If you wish to change the product you received with another one (color, number or even other code), you can contact us at 2541021552 or at the info@Dontsos.gr Changes to the products are made within 10 working days from the date you received them. Our company first receives the product you return and then makes the shipment with the new product you selected on the same or the next business day. The shipment of the product you wish to change should be done with Speedex courier.If you choose any other transport company, you will be charged with the costs of your shipment. If the value of your new purchase is greater than the value of the products you return to us, you pay the difference by depositing in our bank upon request, send us the proof of payment at the info@Dontsos.gr and we proceed to the shipment of the new product you wish. If you wish to pay the difference to the distributor of the transport company at the time he delivers the product to you, you will also be charged with the cash on delivery costs (2 euros). If the value of your new purchase is lower, we return the difference to you by bank deposit after telephone consultation. RETURNS You have the right to return the products if you are not happy. Returns of products are made within 10 working days from the date you received them. As soon as we receive the returned products, your money is refunded within 5-10 working days,by depositing in your account, upon telephone consultation. The return of the products should be made with Speedex courier. The value of the amount to be refunded will refer to the value of the product you purchased only(the refund does not include shipping, cash on delivery that you may have paid when you made the purchase) On the contrary, if you return the product due to a defect, we refund the full amount you paid along with shipping and cash on delivery.
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